Pet Owners

In addition to the medical services we offer, we strive to support you every step of the way with reliable resources and information to help you prepare for your pet’s care journey.

Pay Online

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By paying for the estimate online, customer accepts the estimate and agrees to pay balance due upon discharge.

Appointments

Colorado Animal Specialty & Emergency (CASE) is open 24/7, 365 days a year for emergencies, with advanced specialty care available during the day. We strongly encourage you to seek a referral from your veterinarian before meeting with one of our specialists to ensure that you and your pet meet with the proper department; though, you can make an appointment without a referral. While you never need to make an appointment for emergencies, to visit with one of our specialists, you can call or text us to book your pet’s consultation.

Prior to your pet’s arrival, we will communicate with your family veterinarian to review his or her medical history and discuss the current symptoms and concerns. We have a close partnership with local veterinarians and yours will be involved in the process every step of the way.

During your pet’s consultation appointment, he or she will be given a physical examination and any pre-discussed diagnostic testing that is needed for an accurate diagnosis. A staff member will sit with you to discuss our findings and the prognosis, as well as available treatment options and any potential risks or complications involved. If it is decided that a follow-up procedure is the best approach, we will work with you to schedule your pet’s next visit. We will be sure to keep your veterinarian informed of any diagnoses and treatment approach options discussed during your pet’s appointment.

After any procedure, you will always receive an update from our staff using the communication method of your choice. We even have the ability to text you updates! When your pet is ready to go home, we will provide you with thorough discharge and home care instructions, and answer any questions you may have about your pet’s recovery. We will connect with your family veterinarian regarding the outcome of the procedure so that he or she has what is needed to perform any follow-up care.

Preregistration

We offer the ability to preregister your pet with us online so that you can avoid filling out preregistration paperwork when you arrive as well as authorize other caregivers like a relative or pet sitter to seek treatment for your pet if needed.

RESOURCES

Finding reliable organizations, information, and care for your pet is not always easy. Below are some businesses, services, and health guides that we support to help you navigate your pet’s medical needs.

Pet Loss and Support

Home to Heaven – Home Euthanasia
Dr. Kathleen Cooney – 970.412.6212
Dr. Jason Cordeiro – 720.432.4579
Pet Cremation Services – Rainbow Bridge Pet Crematorium
Pet Loss Support Groups – One Last Gift

Pet Safety

Resources Here

FREQUENTLY ASKED QUESTIONS

Here are a few common questions that you may have about visiting a specialty and emergency veterinary hospital.

A board-certified veterinary specialist is a veterinarian with advanced education and training in a specific field of veterinary medicine. He or she has completed rigorous training and testing in the area of their choice and is recognized by a specialty organization or “college” sanctioned by the American Veterinary Medical Association.

The trusted partnership between a specialty and family veterinarian is important. Specialists are a member of your pet’s comprehensive care team, not a replacement. We only see pets with conditions, illnesses, or injuries that require advanced care beyond the scope of your family vet, or that occur outside of your veterinarian’s normal office hours. Once your pet is ready to return home, we may want to see him or her again to evaluate progress but your veterinarian will continue to see your pet for primary care.

We will communicate with your veterinarian before and/or after the initial consultation if we need further medical history in order to help us make a diagnosis. Whether we call for further information or not, we always send a letter to your family veterinarian with information regarding the diagnosis and proposed treatment options for your pet. After your pet undergoes a procedure with us, we follow-up with your family veterinarian once more with a letter outlining how the procedure went and the recommended discharge instructions for a healthy recovery.