Careers

JOIN OUR TEAM

At CASE, we are always searching for quality, compassionate veterinary professionals to join our growing team. We embrace new advancements and technology, and are looking for individuals who have a hunger to learn and always strive to exceed expectations. If you fit one of the below categories and are interested in working for a state-of-the-art veterinary hospital alongside experienced coworkers who share a passion for animal care, please click the “Apply Now” associated with the position you are applying for and send us your cover letter and resume. 

Applicants must have the ability to work compassionately, calmly and effectively under pressure in emotionally intense situations; accurately and consistently follow directions; strive for continuous learning; possess good communication skills; work well in a team environment with a good sense of humor and positive attitude.

Applicants must have the ability to work compassionately, calmly and effectively under pressure in emotionally intense situations; accurately and consistently follow directions; strive for continuous learning; possess good communication skills; work well in a team environment with a good sense of humor and positive attitude.

GENERAL PURPOSE
Responsible for leading the doctors and overseeing the medical services in the hospital while promoting an environment of teamwork, compassion, and quality. Seeks to constantly improve the standards of patient care in all of the medical services with the ultimate goal of improving patient outcomes. Works closely with the Hospital Director to achieve hospital goals.

ESSENTIAL JOB FUNCTIONS

General Requirements:

  • Oversees the quality of medical services provided by doctors and support staff.
  • Collaborates with the Hospital Director, GL and Talent Development to recruit and hire high quality doctors.
  • Coordinate applicant DVM visits, travel plans. Interview applicant DVM’s. Provide written feedback.
  • Assists HD with negotiation of initial contracts for new DVM hires.
  • Oversee newly hired DVM orientation.
  • Manages and mentors associate doctors to ensure they exhibit leadership and teamwork as they practice the highest quality of medicine.
  • Mediate interpersonal conflict amongst DVM staff. Elevated to HD or HR as indicated.
  • Leads by example by providing exceptional medical care to their patients and compassionate client service while working clinical shifts within their area of medical expertise (where applicable)
  • Works with Hospital Director to achieve hospital and departmental goals.
  • Collaborates with the Hospital Director to support and enforce any licensure requirements.
  • Supports the development of hospital marketing materials by advising on medical accuracy.
  • Supports hospital Continuing Education and community events for both clients and rDVM’s.
  • Develops relationships with rDVM’s to be a resource for them and to become their referral hospital of choice.
  • Effectively conveys the vision, and mission of Compassion-First and the hospital.
  • Participates in the Medical Directors Advancement Council to facilitate collaboration and sharing of best medical practices across the Compassion-First network.
  • Possesses a working knowledge of Compassion-First policies and procedures.
  • Performs Annual Doctor Reviews
  • Schedule, coordinate and create agenda for All staff, All DVM, and Departmental meetings.
  • Work closely with HD to organize Operations meetings
  • Attend MAC
  • Works closely with paraprofessional leadership to maintain culture, quality of medical care, and advancement of paraprofessional staff
  • Manage Medical related client complaints and rDVM complaints.
  • Review MR as needed for non-medical related client complaints and Medical Board complaints.
  • Works with hospital director to approve new equipment or medication requests
  • Manager and monitor pharmacy staff
  • Create SOP’s for pharmacy staff and participate in management and reporting of controlled drugs.
  • Maintain DEA license. Assist in controlled drug purchasing and management of controlled drugs.
  • Performs other duties as assigned.

Internship/Externship/Mentee Coordinator Role:

  • Recruits, Screens and Advises Candidates for the various roles
  • Coordinates hiring with the Hospital Director and HR Manager
  • Coordinates scheduling with the various hospital departments
  • Assigns specific mentors for each participant as needed, serves as primary mentor for some
  • Provides feedback to participants on their performance
  • Provides advice to participants as to next steps, future directions and managing their career

QUALIFICATIONS:

  • Graduate of an accredited veterinary school or its equivalent.
  • Licensed to practice veterinary medicine in their respective state.
  • 3-5 years of experience of clinical practice.
  • Excellent written &verbal communication skills
  • Sound administrative & managerial skills
  • Ability to maintain confidentiality

CONTINUING EDUCATION REQUIREMENTS:

  • Must stay current with annual continuing education within the medical field to maintain professional licensure.
  • Attend annually, continuing education within practice management/leadership to continue to enhance managerial and interpersonal skills.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
  • Employee is required to: sit, stand, walk, talk, see, and hear.
  • Employee will frequently need to bend/stoop; climb, reach above shoulder level; and push/pull
  • May occasionally be required to kneel and balance.
  • During the normal work day, employee may frequently lift and/or push/pull 50 pounds.

Applicants must have the ability to work compassionately, calmly and effectively under pressure in emotionally intense situations; accurately and consistently follow directions; strive for continuous learning; possess good communication skills; work well in a team environment with a good sense of humor and positive attitude.

Duties Include:

  • Proficient with restraint and handling of dogs and cats
  • Ability to triage incoming patients
  • Knowledge of normal vital parameters and recognition of abnormals
  • Knowledge of common emergency procedures including but not limited to CPCR and IV catheter placement
  • Use of multi-parameter monitoring equipment (including, but not limited to: ECG, SP02, ETC02, NIBP)
  • Basic knowledge of bandaging and wound care techniques
  • Client relations including but not limited to obtaining histories, client education, creation and communication on estimates and invoices
  • Use of proper technique and positioning for digital radiography
  • Operation of in-house laboratory equipment
  • Venipuncture and sample collection procedures
  • Drug and fluid calculations and administration
  • Inpatient care and evaluation
  • Answering phones and triaging calls.

Applicants must have the ability to work compassionately, calmly and effectively under pressure in emotionally intense situations; accurately and consistently follow directions; strive for continuous learning; possess good communication skills; work well in a team environment with a good sense of humor and positive attitude.

Duties Include:

  • Client Relations:
    • Entering patient and client information into DVMax when needed
    • Know basic reception duties which may include taking payments/deposits
  • Technical Assistant Duties:
    • Restraining animals for Vet Tech on duty to help with radiographs, blood draws, IVC placement.
    • Setting up and retraining patients for Ultrasound
    • Follow all protocols, policies and procedures of Aspen Meadow
    • Using proper technique and positioning in radiology
    • Submission of radiographs in a timely matter for standard and stat reviews
    • Copy radiographs to a CD for the client
  • Laboratory
    • Able to send out lab tests to designated labs/universities.
    • Operate all lab/diagnostic equipment
    • Procyte, Catalyst, Coagulation tests, Blood Typing Tests, Idexx Snap tests, etc
    • Nursing care for hospitalized patients
    • Making sure all animals are on clean bedding.
    • Walk animals, as needed, outside for bathroom breaks
  • CPR Situations:
    • Recording notes on all drugs that are administered
  • Cleaning list:
    • Finish the cleaning list prior to clocking out for your shift

Applicants must have the ability to work compassionately, calmly and effectively under pressure in emotionally intense situations; accurately and consistently follow directions; strive for continuous learning; possess good communication skills; work well in a team environment with a good sense of humor and positive attitude.

Duties Include:

  • Restraint and handling of dogs and cats
  • Knowledge of normal vital parameters and recognition of abnormals and associated treatment; IV catheter placement; establishing an anesthetic protocol; induction, endotracheal intubation, maintenance and monitoring anesthesia; recognition of abnormal vital parameters and their associated treatments; the use and maintenance of anesthesia machines (including different circuits) and multi-parameter monitoring equipment (including, but not limited to: ECG, SP02, ETC02, NIBP); surgical preparation and aseptic technique; post-operative recovery, monitoring and pain control, etc.
  • Basic knowledge of surgical equipment including instruments, suction, cautery, etc, and their associated cleaning techniques and care; operation and maintenance of autoclave and ethylene oxide sterilizers
  • Basic knowledge of bandaging and splinting techniques
  • Client relations including but not limited to obtaining histories, client education, creation and communication on estimates and invoices
  • Use of proper technique and positioning for digital radiography
  • Operation of in-house laboratory equipment
  • Knowledge of venipuncture and sample collection procedures
  • Drug and fluid calculations and administration;

Applicants must have the ability to work compassionately, calmly and effectively under pressure in emotionally intense situations; accurately and consistently follow directions; strive for continuous learning; possess good communication skills; work well in a team environment with a good sense of humor and positive attitude.

Duties Include:

  • Proficient with restraint and handling of dogs and cats
  • Knowledge of normal vital parameters and recognition of abnormals
  • Knowledge of common emergency procedures including but not limited to CPCR and IV catheter placement
  • Basic knowledge of bandaging and wound care techniques
  • Client relations including but not limited to obtaining histories, client education, creation and communication on estimates and invoices
  • Use of proper technique and positioning for procedures
  • Operation of in-house laboratory equipment
  • Venipuncture and sample collection procedures
  • Drug and fluid calculations and administration
  • Inpatient care and evaluation
  • Answering phones and triaging calls.

Kennel Assistant Job Description & Duties:

  • Unpack boxes & stock inventory in triage and ICU
  • Proactively clean kennels
  • Wipe down laboratory counter tops and centrifuge
  • Sweep and mop exam rooms, triage and ICU floors
  • Clean exercise area daily
  • Empty all trash/recycle/compost
  • Clean and charge all clippers
  • Clean break room/human kitchen
  • Clean animal kitchen
  • Perform laundry & stock on floor appropriately
  • Clean sinks
  • Kennel assistant staff do not have patient interaction
  • Kennel assistant staff are not to participate in patient restraint, connecting or disconnecting a patient from IV fluids, nor to perform medication administration

Job details

Pay: $15.00 – $16.00 per hour

Job type: Full-time, Part-time

Number of openings for this position: 6

Schedule: 8 hour shift

Benefits

  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • 401(k) matching
  • Retirement plan
  • Employee discount
  • Health savings account
  • Employee assistance program

Are you interested in working in a fun and fast-paced specialty and emergency hospital? Colorado Animal Specialty and Emergency (CASE), is a fast-growing, 24/7 32,000 sq. ft. hospital in Boulder, Colorado that is looking to add members to our team!

Anesthesia Technician Description
Our Anesthesia Technicians are responsible for the care and treatment of surgery patients, running anesthesia, and monitoring hospitalized pets. They operate under the supervision of the anesthesiologist, various specialists, the staff manager, emergency doctor, and department shift leads. This is an overview of the position and is not limited to the listed duties below.

Surgery Service Anesthesia-related Skillset & Duties:

  • Perform pre-anesthesia examinations to determine safety and risk for surgery cases.
  • Possess basic understanding of soft tissue, orthopedic, wound care and bandage application procedures commonly performed by the surgery service.
  • Implement prescribed anesthetic plans for surgery cases, from pre-anesthesia until recovery, monitoring throughout
  • Perform patient pain assessments and develop proposed analgesic plans for surgery cases using multimodal pain management techniques.
  • Understand and use CASE anesthesia forms
  • Set up anesthesia machine and trouble shoot any problems
  • Understand anesthesia machines maintenance programs
  • Implement prescribed analgesic plans for surgery cases, at least 1 case each using local, systemic and regional pain management techniques
  • Demonstrate the ability to set up, maintain equipment and to identify normal and abnormal ECG readings
  • Understand hemodynamics of anesthesia-related hypotension and possess ability to troubleshoot anesthetic complications
  • Familiarity with commonly used vasopressor therapy and when to implement during surgical procedures
  • Ability to set up and maintain a vasopressor CRI: o Norepinephrine o Dopamine o Dobutamine o Vasopressin o Epinephrine
  • Accurately evaluate a patient’s ventilation, oxygenation and acid/base status utilizing pulse oximetry, capnography and arterial blood gas results Surgery Service Laboratory Duties and Responsibilities:
  • Understand how to appropriately package and send out all samples – Fedex, etc
  • Understand how to fill out all submission form paperwork and online forms for all laboratory testing
  • Understand what types of blood tubes are used for each laboratory testing, and understand proper handling: including length of times that samples need to be spun for, separated, and how long they can stay out of refrigerator, understand what samples need to be frozen
  • Demonstrate the ability to perform blood typing.
  • Demonstrate the ability to perform in house cross matching.
  • Properly and safely collect urine samples via cysto centesis for laboratory evaluation.
  • Demonstrate the ability to complete microscopy for basic cytology; blood smear, urine

Job details

Pay: $18 – $32 per hour

Job type: Full-time

Number of openings for this position: 2

Schedule: 10 hour shift

Benefits:

  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • 401(k) matching
  • Referral program
  • Employee discount
  • Flexible spending account
  • Health savings account
  • Relocation assistance
  • Professional development assistance
  • Employee assistance program

Are you interested in working in a fun and fast-paced specialty and emergency hospital? Colorado Animal Specialty and Emergency (CASE), is a fast-growing, 24/7 32,000 sq. ft. hospital in Boulder, Colorado that is looking to add members to our team!

We are looking for Critical Care technicians to work full or part time with our Critical Care Service. Come work at a hospital where you can gain experience, have fun, and make a difference!

The Critical Care Service is composed of 3 specialists in Emergency and Critical Care who see referral cases requiring hospitalization, care for ill hospitalized patients, and consult for other services in the hospital.

Critical Care Technician Description
Working with the Critical Care Team will require triage and stabilization of referred cases for hospitalization, interactions with owners of these pets, and care for the most unstable/critically ill patients in the hospital.

Major Job Duties:

  • Perform pre-anesthesia examinations to determine safety and risk for surgery cases.
  • Triage phone calls, appointments, or walk-ins, when necessary. Reviewing medical records as necessary to assist in those triages
  • Perform appropriate patient restraint for examinations and procedures
  • Understand many illnesses and the appropriate treatment
  • Acquire, prepare, and ship laboratory specimens along with running automated CBCs, preparation of blood films to perform manual differentials and platelet counts, running various chemistries, Coag tests, and collect, evaluate, and report urinalysis results.
  • General nursing care such as: accurately obtaining and assessing patient vitals (temperatures, pulses/heart rate, respiration, blood pressure, pain score, etc.), auscultation of the lungs, prepare and administer nutrition
  • Perform general venipuncture, peripheral/central/arterial catheter placement and maintenance
  • Perform emergency procedures including but not limited to establish and maintain airway, oxygen administration including but not limited to minimally-invasive (O2 cage, nasal-nasotracheal oxygen and high flow nasal oxygen) to invasive (ie mechanical ventilation , resuscitation with blood products, administration of pharmacological agents including CRI’s, under veterinary supervision
  • Induction, surgical skin preparation, monitor and recovery of surgical patients for minor surgical procedures (ie. Chest tube placement, peritoneal drain, etc.)
  • Admitting and discharging patients, client communication and education, answering phone calls and scheduling appointments
  • Cleaning, stocking, general organization, and maintenance of ICU/Isolation equipment and supplies

Job details

Required Knowledge and Skills:

  • Knowledge of basic veterinary practices, procedures, and terminology with an interest in pursuit of further education equaling Certified/Licensed Veterinary Technician or Veterinary Technician Specialist (ACVECCT-VTS) status.
  • Ability to appropriately handle, lift and restrain animals (dogs, cats) and stand for long periods of time.
  • Ability to perform veterinary medical procedures (i.e., administer CPR, draw blood, administer medications and fluids, and assess and triage patients.)
  • Ability to communicate well with other technicians and doctors regarding the needs of the patients

Preferred:

  • Certified Veterinary Technician (CVT) or Licensed Veterinary Technician (LVT). One year of recent experience in veterinary practice with increasing responsibilities.

Pay: $18.00 – $28.00 per hour depending on experience.

Shift Differential: We offer a shift differential for nights and weekends.

Benefits:

  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • 401(k) matching
  • Referral program
  • Employee discount
  • Flexible spending account
  • Health savings account
  • Relocation assistance
  • Professional development assistance
  • Employee assistance program

Colorado Animal Specialty and Emergency (CASE) is seeking an experienced technician to join a brand-new hospital and service in Nephrology and Extracorporeal Therapies (ECTs). Extracorporeal therapies are becoming more readily available throughout the country in veterinary medicine. At CASE, we are the only hospital in the state of Colorado performing these advanced treatments. Applicants should have proficient technical skills (ie. venipuncture, placing central lines, female/male urinary catheters, etc.), possess a willingness to learn and be a team player, especially integrating fellow colleagues as the service grows. This individual needs to be extremely organized to maintain inventory of supplies, stock catheter kits and supply carts, as well as exhibit a thirst for advancing patient care by providing cutting-edge treatments. Any previous background (ECC/ICU, Medicine, Oncology, Anesthesia) will be considered. We are looking to add an experienced technician to a talented and fun group of people who truly care about their patients and clients every day. What a great opportunity to be in Boulder, Colorado and help build this new service as a team.

Major Job Duties:

  • Check-in patients associated with the Nephrology/ECT Service
  • Dialysis catheter, PICC line, urinary catheter placements
  • Learn technical principles and monitor patients receiving extracorporeal therapies
  • Assist with fluoroscopic procedures
  • Regularly maintain/disinfect equipment
  • Account for inventory of disposables, stock supply carts and catheter kits
  • Manage invoicing of patients
  • Client communication and education
  • Admitting and discharging patients
  • Days with no ECT patients, nurses will “Float” in ICU/CC setting to help with patient care

Job details

Required Knowledge and Skills:

  • Associates degree preferred
  • RVT/CVT preferred but will consider all levels of experience
  • All backgrounds in veterinary medicine will be considered (ECC/ICU, Medicine, Oncology, Anesthesia)Ability to provide high quality patient and client care

Pay: $24.00 – $32.00 per hour depending on experience.

Benefits:

  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • 401(k) matching
  • Referral program
  • Employee discount
  • Flexible spending account
  • Health savings account
  • Relocation assistance
  • Professional development assistance
  • Employee assistance program

Cultivate a positive relationship with the referral community within a given territory by bringing an understanding and respect for all Hospital philosophies.  Utilize solution selling, territory management, and business planning capabilities to execute our strategies to maximize sales performance.

ESSENTIAL JOB FUNCTIONS:

  • Deliver strong results in key sales metrics including number of referrals, breadth of specialties referred, and overall increase in referral business generated.
  • Communicate about NVA Compassion-First Hospitals in a meaningful and relevant way to each individual account.  Customize discussions and interactions based on understanding the account’s needs.
  • Meet with key personnel/decision makers to understand their practice structure, business model, key influencers, needs, and business opportunities.
  • Service existing accounts on a rotation basis based on business opportunity and customer engagement within a geographical territory.
  • Develop and execute a call-cycle at the account and veterinarian level that develops our reach/frequency expectations.
  • Successfully launch new doctors & service offerings.
  • Develop and create strategic opportunities to promote outreach, grow referrals and increase NVA Compassion-First recognition.
  • Build on existing relationships and cultivate new relationships with targeted Hospitals and/or key individuals.  Through consultative selling, proactively identify needs and negotiate ways that NVA Compassion-First services and programs will add value to their hospital/client needs.
  • Enhance relationships within the community through events, office contacts, written communications and other strategic approaches.
  • Research specialty services offered and doctors who provide them at NVA Compassion-First sites.  Build competitive specialty hospital knowledge.  Understand how to leverage the NVA Compassion-First advantages.
  • Develop and execute a Territory Business Plan.   Submit weekly and monthly plans to hospital leadership.
  • Analyze monthly, quarterly, and yearly referral reports.  
  • Effectively manage funding to drive incremental business while staying within the budget guidelines.
  • Utilize our Customer Relationship Management (CRM) system to identify evidence based key account growth opportunities.
  • Work together with hospital leadership & Field Marketing to develop solutions to referring DVM concerns and complaints regarding customer service. Provide timely follow up to referring DVM’s to increase recommendation.
  • Develop and host Continuing Education events, lectures and symposiums.
  • Provide historical records by maintaining customer relationship database including recording daily call notes
  • Collaborate with Marketing Dept to compile and distribute collateral that communicates the value of NVA Compassion-First hospitals. 
  • Promote a positive company image through a clean, professional appearance and respect for customers, clients, and the communities in which NVA Compassion-First does business.
  • Conduct all business activities in an honest, ethical manner.
  • Perform other job duties as assigned.

Qualifications:

  • Associates Degree or Bachelor Degree in Animal Science, Marketing, or Communications preferred.
  • 3-5 years sales experience preferably in animal health or medical device sales desired.
  • Proven track record of creatively finding opportunities or solving problems to drive sales performance.
  • Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages.
  • Experience in the Animal Health industry preferred.
  • Adept at working in highly fluid, complex, and ever changing environments.
  • Customer focused professional demeanor and presentation style.
  • Must possess a valid Driver’s license and clean driving record.
  • Strong written and verbal communication skills.
  • Ability to work independently and in a close team environment. 
  • Ability to multi-task and produce quality work while making effective decisions.
  • Proficient computer skills including working knowledge of Excel, Word and PowerPoint and the ability to use an iPad effectively with each customer.

Pay: $55,000-$60,000 per year

Are you a servant leader who can build, grow, and nurture a management team, skilled veterinary emergency and specialty medical team, and deliver an exceptional client experience?

NVA Compassion-First and Colorado Animal Specialty & Emergency are looking for an experienced Hospital Director at our brand new, state-of-the-art medical facility in Boulder, Colorado! Our ideal candidate will be a seasoned and highly qualified leader whose experience includes successfully managing teams of 100+ employees and accomplishing strategic operational change in a large complex environment. The ideal candidate’s work style will exhibit integrity, collaboration, flexibility, and exceptional results.

Colorado Animal Specialty & Emergency (CASE) is a newly constructed 37,000 square foot referral specialty and emergency veterinary hospital, located in Boulder, Colorado.

The team of 130+ employees at CASE consists of approximately 30+ doctors and 100+ staff. Our multi-disciplinary specialty and emergency teams work under one roof, allowing our doctors and veterinary nurses to collaborate and provide the most comprehensive and advanced level of care possible to the pets in our communities. CASE offers numerous services led by highly skilled specialists, with a focus on cutting edge medicine, close partnership with our local veterinary community, and dedicated client care.


Our specialists have more than 100 years of combined experience in academic education, including several professors at elite universities. They have pioneered collaborative research programs, published impactful results in academic journals and remain active within their respective disciplines. Partnering with regional veterinarians, our goal is to deliver veterinary care with integrity, transparency, and inclusion. For more information, please check out our website: https://coloradoanimalspecialty.com/

Benefits include but are not limited to health, vision and dental, short-term disability, life insurance, paid vacation and sick leave, and CE allowance. Relocation assistance is also available. Compensation starts at $100k to $125k/year, depending upon experience.

Job Summary
The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.


Job Duties And Responsibilities
Leadership and Planning

  • Interfaces and collaborates with NVA Compassion-First Shared Services departments as needed to ensure that the hospital goals are met.
  • Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
  • Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
  • Assign job responsibilities to managers and delegate as necessary.

Operations

  • Manage hospital operations and financial health of a $15mm+ P&L hospital.
  • Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
  • Read and respond to all communication in a timely manner to ensure that NVA Compassion-First policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed.
  • Performs other duties essential to the performance of the hospital as assigned.
  • Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.

People Management

  • Oversees the Medical Director, support staff and conduct staff meetings.
  • Responsible for overseeing the recruitment, interviewing, and hiring of staff.
  • Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director.
  • Drive hospital culture, cementing CASE as the Employer of Choice in the region
  • Support HR initiatives and programs – such as onboarding, team-building, and recognition – which reinforce the hospital’s culture and values.
  • Direct and develop the veterinary and technical staff towards the goals needed for state-of-the-art quality patient care and excellence

Client Service

  • Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
  • Responsible for administration and review of non-medical client complaints.
  • Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.

Financial

  • Review income statements and other financial data to find ways to improve revenue and profit.
  • Ensures payroll is accurately completed and submitted for all hospital staff.
  • Oversee billing, calculations of any discounts, and other special accounts.
  • Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within Compassion-First guidelines.
  • Meet regularly with veterinarians to review financial performance.
  • Review accounts receivable to confirm proper and timely processing.

Education

  • Bachelor’s degree in a Business or related discipline with 5+ years of business operations required (DVM or VMD encouraged to apply.) Veterinary or human healthcare hospital management is beneficial, but not required. CVPM highly desired

Qualifications

  • Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility
  • Knowledge of financial budget management.
  • Knowledge of sales and marketing techniques.
  • Background in managing service-oriented operations.
  • Ability to plan, organize and effectively present ideas and concepts.
  • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
  • Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.

Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

NVA Compassion-First and Colorado Animal Specialty & Emergency are looking for an experienced Hospital Operations Manager at our brand new, state-of-the-art medical facility in Boulder, Colorado! The ideal candidate’s work style will exhibit integrity, collaboration, flexibility, and exceptional results.  

Job Summary 
The Hospital Operations Manager is an integral member of the hospital and leadership team. The Hospital Operations Manager assists the Hospital Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.  

Job Duties and Responsibilities

Operations

  • Assists and participates in the daily oversight of hospital functions.
  • Partners with all hospital team leaders to problem-solve and ensure that client’s needs are exceeded, and that optimal patient care is delivered on a consistent basis.
  • Partners with hospital leadership to continuously drive the hospital program forward to maximize growth and revenue potential.
  • Supports the management of the hospital’s OSHA compliance.  Develops and maintains a current hospital safety program and involves appropriate team members as necessary.
  • Supports all hospital areas as a resource of information and assistance.
  • Provides staff support in a non-managerial capacity. 
  • Develops policies and procedures for hospital operations.  

Financial Duties

  • Participates in hospital payroll processes.
  • Conducts the calculation, reporting, and pay of doctor commissions. This includes reporting the commissions to the finance department on the 1st of the month.  
  • Participates in financial oversight of revenue and expenses for hospital.
  • Participates in budget planning and strategic planning both short-term and long-term.
  • Submits expenses as necessary to NVA C-F for processing.
  • Communicates with vendors as necessary regarding Accounts Payable.
  • Management of accounts receivable, including employee pet balances, and accounts with external collection agencies. 
  • Approval of invoices as expense reports in Concur.
  • Auditing and entry of employee accounts and invoicing. This includes entering the employee pet payments from payroll into the PIMS.  
  • Manages the financial aspects of Ezyvet to ensure that charges are kept up to date with new procedures, consults and supplies. Acts as part of the Ezyvet super user group to assist with hospital operations. 

People Management

  • Works closely with the MDVM/MD and HD as applicable to oversee staffing needs including hiring, training, disciplining, and terminating as required.
  • Helps recruit new employees and participates in the selection process.
  • Helps in the completion of employee orientation, training and participates in performance appraisals.
  • Coaches and mentors employees and identifies continuous learning and skill building needs.
  • Assists with the implementation of performance-based incentive and rewards and recognition programs.
  • Assists with mediation of conflict and maintains employee morale.

Client Service 

  • Supports administration and review of non-medical client complaints. 
  • Understands, participates and supports planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs. 

Education 

  • Bachelor’s degree in a Business or related discipline with 5+ years of business operations desired. Veterinary or human healthcare hospital management is beneficial, but not required.  
  • CVPM highly desired 

Qualifications 

  • Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility. 
  • Knowledge of financial budget management. 
  • Background in managing service-oriented operations. 
  • Ability to plan, organize and effectively present ideas and concepts. 
  • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively. 
  • Strong oral and written communication skills.   
  • Excellent interpersonal skills.
  • Must be able to multi-task and deal with high levels of stress in an environment of changing priorities. 

Colorado Animal Specialty & Emergency (CASE) is a newly constructed 37,000 square foot tertiary referral specialty and emergency veterinary hospital, located in Boulder, Colorado. The team of 130+ employees at CASE consists of approximately 30+ doctors and 100+ staff. Our multi-disciplinary specialty and emergency teams work under one roof, allowing our doctors and veterinary nurses to collaborate and provide the most comprehensive and advanced level of care possible to the pets in our communities. CASE offers numerous services led by highly skilled specialists, with a focus on cutting edge medicine, close partnership with our local veterinary community, and dedicated client care.

Our specialists have more than 100 years of combined experience in academic education, including several professors at elite universities. They have pioneered collaborative research programs, published impactful results in academic journals and remain active within their respective disciplines. Partnering with regional veterinarians, our goal is to deliver veterinary care with integrity, transparency, and inclusion. For more information, please check out our website: https://coloradoanimalspecialty.com/ 

Equal Employment Opportunity 
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran. 

Pay: $60,000-$90,000 per year

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